faq – WAICEE

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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Waicee is a trusted supplier of reusable drinkware in the GCC (Gulf Cooperation Council) region. We offer a wide range of eco-friendly and durable drinkware products, including water bottles, wine cups, and coffee tumblers. Learn more About us.
You can reach our dedicated customer support team through multiple channels:
- Visit our 'Get In Touch' page on our website.
- Send an email to info@DawsonSportsME.com.
- Call us at (+971) 4282 6544.
We have a straightforward return policy. You can return most items within 7 days of delivery. For detailed instructions and conditions, please visit our Returns and Refunds page on our website.
Yes, all prices listed on our website include applicable taxes.
We offer personalized delivery services in Dubai and the surrounding Emirates, typically taking 2 to 3 working days. We also provide international shipping services worldwide. For international orders, please contact our dedicated sales representative for assistance.

Each product on our website has a detailed description, including specifications, features, and images. You can find this information on the respective product page. If you need more details, feel free to get in touch with our customer support.
We strive to provide accurate and high-quality product images. However, please note that slight variations in color and appearance may occur due to differences in monitors or lighting conditions. Occasionally, product designs may change slightly.
Certainly! If you have specific questions or need further details about a product, please get in touch with our customer support, and we'll be happy to assist you.
We do offer customization services for some products. Please get in touch with our customer support for details and assistance.
We make every effort to keep our inventory up-to-date. However, if a product becomes temporarily out of stock, it will be indicated on the product page. Please get in touch with our customer support for assistance if needed.

To place an order, simply browse our product catalog, select the items you want, and add them to your cart. Then, proceed to the checkout page, where you can enter your shipping information and payment details. Follow the on-screen instructions to complete your purchase.
We accept major credit and debit cards, including Visa, Mastercard, and American Express, for online orders. You can securely enter your card details during the checkout process on our website.
Yes, your online payment is secure. We prioritize the security and privacy of your payment information. Our website employs industry-standard security measures to protect your data during the checkout process. Your information is encrypted and securely transmitted to the payment gateway for processing.
No, we do not offer cash on delivery (COD) for online orders. We encourage customers to make online payments using our secure payment gateway for a seamless and efficient ordering process.
Changes to an order can be made through our customer support. Please reach out as soon as possible for assistance.
Yes, you will receive an order confirmation via email after placing your order.
Please get in touch with customer support as soon as possible if you need to change your shipping address.
We encourage customers to place orders directly through our website for a seamless and secure process.

General FAQ's